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Homeowner Info - Home Warranty FAQs (Frequently Asked Questions)

With a Fidelity National Home Warranty, you can relax – we’ve got you covered!

For your convenience, we have listed some of the frequently asked questions about our Home Warranty Plans and Service. If you have additional questions that are not answered here, or would like to ask a specific question please call us at: 1-800-862-6837

You may also visit our contact us page to send us your questions. We will be happy to answer you!

Homeowner Frequently Asked Questions

What is a home warranty?
What does my home warranty cover?
What is not covered?
What are Optional Coverages and how do I know if I have them?
I own homeowner’s insurance. Why would I want a home warranty?
I have an older home. Will I have to pay more for a service contract?
I have a problem with a covered appliance or mechanical system. How do I file a Service Request?
(or-How do I make a claim?)

What is the Service Call Fee and how do I pay it?
Will you reimburse me for services that I had done outside the contract?
If the service claim is denied, why should I have to pay the service fee?
When will the technician call me to schedule the appointment?
A technician was out and made repairs to a system in my home, and now it is not working. Will I have to pay another service fee when he returns?
I thought the contract covered everything. Who should I call for items that are not covered?
Why do you verify my phone number and zip code each time I call for service?
How long will my home be under warranty?
How do I renew my home warranty contract?
Additional Questions?

What is a home warranty?

A Fidelity National Home Warranty (FNHW) is a one-year contract that covers major systems and appliances. The home warranty contract covers failures due to normal wear and tear of systems and appliances located within the foundation of the home during the contract term.

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What does my home warranty cover?

The best answer to this can be found by reviewing your specific contract or by reviewing an on-line
contract sample.

Standard coverage includes:
Plumbing System, plumbing stoppages, toilets, sump pump (permanently installed), bathroom whirlpool motor pump, recirculating hot water pump, water heater, heating and ductwork, electrical system, telephone system, central vacuum system, garage door opener, ceiling fans, attic and exhaust fans, smoke detectors, doorbells, dishwasher, range, oven, cook tops, built-in microwave, instant hot water dispenser and trash compactor.

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What's not covered?

The contract covers only those parts, systems and appliances specifically mentioned as covered and excludes all others. The contract does not cover system or appliance failures due to lack of maintenance. Items covered must be located within the main foundation of the home or garage. Your homeowner's insurance policy may cover certain items that are not covered under the home warranty, such as water damage to your floors or a fence that has blown over.

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What are Optional Coverages and how do I know if I have them?

Additional or optional coverages for items such as kitchen refrigerator, washer/dryer, air conditioning, pool and spa equipment and limited septic and roof leak repair were available for purchase for an additional fee at the time of contract. Check your contract to see which optional coverages, if any, were purchased.

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I own homeowner’s insurance. Why would I want a home warranty?

Your homeowner’s insurance is hazard insurance, and covers items damaged in fires, by water, by wind or other covered events. A home warranty repairs or replaces items that break down on their own through normal wear and tear.

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I have an older home. Will I have to pay more for a service contract?

No, our home warranty covers any home no matter what its age – as well as any brand or manufacturer of systems and appliances. However, systems and appliances must be in good working order at the start of coverage.

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I have a problem with a covered appliance or mechanical system. How do I file a Service Request?

Call us at 1-800-308-1420 or click on Service Request to submit a request on-line.
Upon receiving a request for service, FNHW will contact a qualified subcontractor within 3 hours during normal business hours and 48 hours on weekends or holidays. The subcontractor will then call you to schedule a convenient appointment during normal business hours. Special considerations and/or efforts will be made for service requests that render the home uninhabitable.

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What is the Service Call Fee and how do I pay it?

The service call fee is a diagnostic fee for each trade call. Your Customer Service Representative can take the service fee by VISA or MasterCard over the telephone for your convenience. You can also pay the service call fee with cash, check or money order at the time of service.

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Will you reimburse me for services that I had done outside the contract?

Unfortunately not. As outlined in the contract under Terms of Coverage, "Should the homeowner contract directly with others, or do the work themselves, FNHW will not be responsible for reimbursement of that cost."

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If the service claim is denied, why should I have to pay the service fee?

The service fee is applied to the diagnostic service the technician performs to identify the problem occurring with the system or appliance at the home.

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When will the technician call me to schedule an appointment?

Upon receiving a request for service, Fidelity National Home Warranty will contact a qualified contractor within 3 hours during normal business hours and 48 hours on weekends or holidays. The contractor will then call you to schedule a convenient appointment during normal business hours. Special considerations and/or efforts will be made for service requests that render the home uninhabitable.

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A technician was out and made repairs to a system in my home, and now it is not working. Will I have to pay another service fee when he returns?

The FNHW warranty offers a recall period outlined in your warranty under Terms of Coverage. "Service work is guaranteed (without an additional service fee) for 30 days on labor and 90 days on parts. Pest control service (where available) work is guaranteed for 30 days from the date of service." The 30-day guarantee only applies to malfunctions, which are reported to FNHW during the term of this contract.

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I thought the contract covered everything. Who should I call for items that are not covered?

The contract covers only those parts, systems and appliances specifically mentioned as covered and excludes all others. This plan does not cover system or appliance failures due to lack of maintenance. Items covered must be located within the main foundation of the home or garage. It is possible that your homeowner's insurance policy may cover certain items that are not covered under the home warranty, such as water damage to your floors or a fence that has blown over.

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Why do you verify my phone number and zip code each time I call for service?

We dispatch to technicians in your local area according to zip code. Having your correct zip code on your contract ensures that we will dispatch a local technician. Our customer service representatives are trained to verify your telephone number so that the technician can contact you for scheduling.

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How long will my home be under warranty?

Our home warranty policy is effective for one year upon receipt of payment, with a renewal option on expiration.

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How do I renew my home warranty contract?

Call our Inbound Sales Department at: 1-800-TOCOVER (1-800-862-6837) and we'll be happy to renew your contract over the phone.

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Additional Questions?

If you have additional questions that are not answered here, or would like to ask a specific question please call us at: 1-800-862-6837 You may also use our online form to send us your questions via email. We will be happy to answer you!

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