Before placing a Service Request
1. Please review the terms of your contract coverage prior to requesting
service.
Standard Coverage includes: Plumbing, Heating, Electrical System, Dishwasher,
Range/Oven/Cooktop, Built-In Microwave Oven, Garbage Disposal, Trash
Compactor, Central Vacuum Cleaner, Garage Door Opener, Ceiling and Exhaust
Fans, Instant Hot Water Dispensers, Doorbells, Smoke Detectors and Telephone
Wiring.
2. Please contact our office prior to any service work
being done. We will not reimburse you for service work
performed by your own contractor without FNHW's prior authorization.
Placing a Service Request
1. We are available 24 hours
a day and seven days a week for emergency service.
2. Call our Customer Service Department at 1-800-308-1420 or click on Service
Request Form to file a claim.
3. Have your contract number ready. Your contract number is located
on the front of your contract. If you don't have your contract number,
please be ready to provide the property address.
4. Have your credit card information available as well, should you require
a service call visit to your home. There is a small service call fee
for each trade call made to your property.
What to expect when placing a Service Request
1. A Customer Service Representative will ask you a few questions to verify
your contract coverage. You will be asked for your name, property address,
phone number, etc. and a description of your problem.
2. Be prepared to discuss your service problem. What are the symptoms?
Is there a brand name? Is the unit located in the home? Is the unit located
on the roof? Is it within the main foundation of the home?
If we can, we will try to answer your questions and solve your problems
over the phone to save you additional time as well as the service
call fee.
3. Should a service call be necessary, we will give you the name and
phone number of the subcontractor FNHW has contacted on your behalf.
Keep this information for reference in case you miss their call.
4. The subcontractor will be contacting you within 24 business hours
to schedule a mutually convenient appointment during normal business
hours. Special considerations and/or efforts will be made for service
requests that render the home uninhabitable.
5. A small service fee for each trade is due at the time of
service.
This fee can be charged to your credit card prior to completing this
call.
If no credit card is available, the subcontractor must be paid by cash,
check, or money order at the time of the service visit.
6. Once the subcontractor visits the covered property, they will try
and repair the problem. If there are any part orders or replacement issues,
the subcontractor will contact our Authorization Department to get authorization.
The Authorization Department will also be able to advise you of any other
findings by the subcontractor.
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