Preferred Service Vendor
How can my company become a Preferred Service
Vendor?
What requirements must my company meet to qualify
as a Preferred Service Vendor?
As an existing Vendor for FNHW, what can
I do to increase my call volume?
What are the invoicing requirements?
Can I submit my invoices online?
As an existing preferred service Vendor, how
can I contact your company after work hours for authorization?
Who do I contact when I have an issue with your Accounting Department?
Who do I contact when I need to inform
FNHW that my company will be unavailable to service calls?
How quickly are invoices paid?
Do I need a dedicated FAX machine to receive work orders from your company?
What are the advantages of becoming a Preferred
Service Vendor?
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How can my company become a Preferred
Service Vendor?
Fill out our online application or call the Vendor Relations Department
at 1-800-208-3151 (option “5”). Provide all pertinent information on your Company,
including a mailing address and your office phone numbers.
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What requirements must my company
meet to qualify as a Preferred Service Vendor?
You must be a Licensed Contractor for the trades you service, carry
$1,000,000 in General Liability Insurance, and provide proof of Workman's
Compensation Insurance or a waiver thereof (if self-employed). Click here
to apply online.
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As an existing Vendor for
FNHW, what can I do to increase my call volume?
Keep your costs within established guidelines to improve your contractor
ranking. Be sure that the information your company has provided to FNHW
concerning service areas and dispatch limits is current. Also, thoroughly
familiarize yourself and your employees with
the terms and limitations of the FNHW contract.
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What are the invoicing requirements?
The requirements are as follows:
- An itemized description of work
performed.
- A line for "time in" and "time out".
- A line for
parts with an amount.
- A line for labor with an amount.
- A line for tax with an amount.
- A line for any travel charges with
an amount.
- A subtotal line that indicates total billable amount.
- A line showing
the deductible status, with a check # when applicable, that indicates
subtraction from the total line when it is
collected.
- A line that shows the total amount due from FNHW.
Invoices should NOT have the following:
- A written description of the
deductible collected, but no line item showing subtraction from
the total.
- Retail work paid by the homeowner reflected as part of the
total bill.
- Labor lines that have the deductible already subtracted
from the hourly labor cost.
- A total amount billed with no itemized
description.
Click for an example
of the Perfect Invoice
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Can I submit my invoices online?
If you are an approved FNHW Preferred Service
Vendor and would like to submit
your invoice(s) online, please click
here.
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As an existing Preferred Service
Vendor, how can I contact your
company after work hours
for authorization?
FNHW normal office hours are 5:00 AM to 10:00 PM (PST) Monday through
Friday, and 6:00 AM to 10:00 PM (PST) on Saturdays and Sundays. To reach
our "on
call" Authorization Representative after hours, call our regular
office number (1-800-208-3151) and press option "1" for
emergency service. Please provide all relevant information to the answering
service, and
our "on call" representative will return your call, at the
phone number provided, within 20 minutes.
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Who do I contact when I have an issue
with your Accounting Department?
For Accounts Payable and general accounting questions please call: 1-800-308-1424
ext. 7202
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Who do I contact when I need to
inform FNHW that my company will be unavailable to
service calls?
Contact your Regional Representative at 1-800-208-3151 (option “5”)
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How quickly are invoices paid?
Invoices are paid 30 days from date of receipt.
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Do I need a dedicated FAX machine to
receive work orders from your company?
Yes. Our automated dispatch system requires a dedicated fax line. This
ensures prompt service to our customers and payment to you.
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What are the advantages of becoming
a preferred FNHW Service Vendor?
Consistent volume, no advertising costs, lead generation for future
retail work, and prompt payment. In addition, Preferred Service Vendor
with FNHW will experience:
- more repeat business without added marketing expense
- reliable cash flow
- online invoicing available for Preferred Service Vendor
- an expanded customer base
- prompt payment within 14 days of receipt of online invoice
- detailed performance reviews to ensure your place at the top of our
vendor list
- experienced, knowledgeable authorizers to move you efficiently through
the approval process
Contact our Vendor Relations Department
at 1-800-208-3151 (option “5”) for further details.
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Preferred
Service Vendor
