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Preferred Service Vendor - FAQs (Frequently Asked Questions)

Below are some of the questions that other Preferred Service Vendors have asked about working with us. If you have additional questions that are not answered here, or would like to ask a specific question please call us at 1-800-208-3151 (option “5”).

Preferred Service Vendor

How can my company become a Preferred Service Vendor?
What requirements must my company meet to qualify as a Preferred Service Vendor?
As an existing Vendor for FNHW, what can I do to increase my call volume?
What are the invoicing requirements?
Can I submit my invoices online?
As an existing preferred service Vendor, how can I contact your company after work hours for authorization?
Who do I contact when I have an issue with your Accounting Department?
Who do I contact when I need to inform FNHW that my company will be unavailable to service calls?
How quickly are invoices paid?
Do I need a dedicated FAX machine to receive work orders from your company?
What are the advantages of becoming a Preferred Service Vendor?

How can my company become a Preferred Service Vendor?

Fill out our online application or call the Vendor Relations Department at 1-800-208-3151 (option “5”). Provide all pertinent information on your Company, including a mailing address and your office phone numbers.

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What requirements must my company meet to qualify as a Preferred Service Vendor?

You must be a Licensed Contractor for the trades you service, carry $1,000,000 in General Liability Insurance, and provide proof of Workman's Compensation Insurance or a waiver thereof (if self-employed). Click here to apply online.

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As an existing Vendor for FNHW, what can I do to increase my call volume?

Keep your costs within established guidelines to improve your contractor ranking. Be sure that the information your company has provided to FNHW concerning service areas and dispatch limits is current. Also, thoroughly familiarize yourself and your employees with the terms and limitations of the FNHW contract.

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What are the invoicing requirements?

The requirements are as follows:

  • An itemized description of work performed.
  • A line for "time in" and "time out".
  • A line for parts with an amount.
  • A line for labor with an amount.
  • A line for tax with an amount.
  • A line for any travel charges with an amount.
  • A subtotal line that indicates total billable amount.
  • A line showing the deductible status, with a check # when applicable, that indicates subtraction from the total line when it is collected.
  • A line that shows the total amount due from FNHW.

Invoices should NOT have the following:

  • A written description of the deductible collected, but no line item showing subtraction from the total.
  • Retail work paid by the homeowner reflected as part of the total bill.
  • Labor lines that have the deductible already subtracted from the hourly labor cost.
  • A total amount billed with no itemized description.

Click for an example of the Perfect Invoice

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Can I submit my invoices online?

If you are an approved FNHW Preferred Service Vendor and would like to submit your invoice(s) online, please click here.

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As an existing Preferred Service Vendor, how can I contact your company after work hours for authorization?

FNHW normal office hours are 5:00 AM to 10:00 PM (PST) Monday through Friday, and 6:00 AM to 10:00 PM (PST) on Saturdays and Sundays. To reach our "on call" Authorization Representative after hours, call our regular office number (1-800-208-3151) and press option "1" for emergency service. Please provide all relevant information to the answering service, and our "on call" representative will return your call, at the phone number provided, within 20 minutes.

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Who do I contact when I have an issue with your Accounting Department?

For Accounts Payable and general accounting questions please call: 1-800-308-1424 ext. 7202

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Who do I contact when I need to inform FNHW that my company will be unavailable to service calls?

Contact your Regional Representative at 1-800-208-3151 (option “5”)

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How quickly are invoices paid?

Invoices are paid 30 days from date of receipt.

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Do I need a dedicated FAX machine to receive work orders from your company?

Yes. Our automated dispatch system requires a dedicated fax line. This ensures prompt service to our customers and payment to you.

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What are the advantages of becoming a preferred FNHW Service Vendor?

Consistent volume, no advertising costs, lead generation for future retail work, and prompt payment. In addition, Preferred Service Vendor with FNHW will experience:

  • more repeat business without added marketing expense
  • reliable cash flow
  • online invoicing available for Preferred Service Vendor
  • an expanded customer base
  • prompt payment within 14 days of receipt of online invoice
  • detailed performance reviews to ensure your place at the top of our vendor list
  • experienced, knowledgeable authorizers to move you efficiently through the approval process

Contact our Vendor Relations Department at 1-800-208-3151 (option “5”) for further details.

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